q789 games Terms & Conditions — Your Rights, Our Rules, Clearly Stated

By accessing, registering on, or using the q789 games platform ("the Platform"), you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated by reference into this agreement.

These Terms constitute a legally binding agreement between you ("the User", "you") and q789 games ("we", "us", "the Operator"). If you do not agree to any part of these Terms, you must immediately cease using the Platform.

Access to and use of the q789 games Platform is offered solely to individuals who satisfy all eligibility requirements set out in Clause 2. Any use of the Platform that does not comply with these Terms may result in immediate account suspension, forfeiture of balances, and further legal action where appropriate.

To register and maintain an account on q789 games, you must satisfy all of the following criteria at the time of registration and at all times during your use of the Platform:

• You are a natural person aged 18 years or above. q789 games is strictly prohibited for use by minors.
• You are accessing the Platform from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You are acting on your own behalf and not as an agent or nominee of another person.
• You have not previously been excluded from q789 games or any other online gaming platform operated by us.
• You are of sound mind and are not using the Platform under the influence of substances that impair your judgment.

q789 games reserves the right to request identity verification documents at any time, including but not limited to government-issued identification such as a Pakistani National Identity Card (CNIC), passport, or driving licence. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and restriction of withdrawals.

Any individual found to have misrepresented their age or identity will have their account permanently terminated and all funds will be subject to forfeiture.

Each individual may hold only one registered account on the q789 games Platform. The creation of multiple accounts by a single individual, whether under the same or different identities or payment methods, is strictly prohibited and constitutes grounds for immediate termination of all associated accounts.

When registering your account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change.

Account security obligations: You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must:

• Not share your login credentials with any third party under any circumstances.
• Use a strong, unique password for your q789 games account.
• Enable two-factor authentication where available.
• Notify q789 games immediately via live chat or email if you suspect any unauthorised access to your account.
• Log out of your account after each session, particularly when using shared or public devices.

q789 games will not be liable for losses arising from your failure to protect your login credentials. Where we have reason to believe an account has been compromised, we reserve the right to suspend access pending identity verification.

All financial transactions on the q789 games Platform are conducted exclusively in Pakistani Rupees (PKR). By depositing funds into your account, you confirm that the funds are legally yours and are not derived from unlawful activity.

Minimum deposit: The minimum deposit amount is 500 PKR. Deposits below this threshold will not be credited to your account.

Accepted payment methods include Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, Visa, and Mastercard. q789 games reserves the right to add, modify, or remove accepted payment methods at any time with reasonable notice.

Withdrawal conditions:

• Withdrawals are processed only to payment methods that have been previously used for deposits or to verified accounts registered in your name.
• Identity verification (KYC) must be completed before any withdrawal is processed.
• Standard withdrawal processing times are same-day for Easypaisa and JazzCash for verified accounts, and within 24 hours for bank transfers.
• q789 games reserves the right to apply additional verification steps for withdrawal requests above 50,000 PKR.
• Bonus funds are subject to wagering requirements before withdrawal eligibility applies.

q789 games reserves the right to delay or suspend a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms pending investigation.

q789 games may from time to time offer bonuses, free spins, cashback, reload credits, or other promotional incentives to eligible account holders. All promotions are subject to the specific terms published at the time of the offer, which form part of these Terms.

General bonus conditions applicable to all q789 games promotions unless otherwise stated:

• All bonus offers are available to players aged 18 and above only.
• Each promotion may be claimed once per eligible account, per household, per device, or per IP address, as specified in the individual offer terms.
• Bonus funds and any winnings derived from bonus play are subject to wagering requirements before they may be withdrawn. Wagering requirements are specified in each promotion's individual terms.
• Bonuses must be claimed within the timeframe specified in the offer. Expired bonuses are forfeited automatically.
• q789 games reserves the right to withdraw, cancel, or modify any promotional offer at any time if there is evidence of abuse, fraud, or technical error.
• Winnings from free spins or bonus credits that are forfeited due to non-compliance cannot be reinstated.

Any attempt to exploit bonuses by creating multiple accounts, placing opposing bets across accounts, or using other abuse strategies will result in the cancellation of all associated bonuses and potential account closure.

All games and betting products available on the q789 games Platform — including live casino tables, Andar Bahar, Dream Catcher, Cockfighting, Jackpot Slots, and sports markets — are governed by the individual rules published for each product within the Platform interface. These product-specific rules take precedence over general terms in the event of a conflict.

General gaming conditions:

• All bets are final once confirmed. Bets cannot be cancelled or amended after placement.
• In the event of a technical failure during a live game or sports event, q789 games reserves the right to void affected bets and return stakes to the relevant accounts.
• q789 games reserves the right to void any bet placed on a market that was opened or settled in error.
• Maximum bet limits apply to all products and are displayed within the relevant game or betting interface.
• q789 games does not guarantee continuous availability of any specific game or market. Scheduled maintenance and unplanned downtime may affect access.

RNG-based games on the Platform are certified for fairness by independent auditing bodies. Live dealer games are conducted by trained professionals under continuous camera surveillance. The integrity of all game outcomes is monitored and any evidence of manipulation — whether by staff or players — is investigated and acted upon.

The following activities are expressly prohibited on the q789 games Platform. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of all balances, and potential legal action:

• Registering or operating more than one account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Depositing funds obtained through unlawful means, including proceeds of fraud, theft, or other criminal activity.
• Using the Platform for money laundering or any other financial crime.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Using automated systems, bots, or scripts to access or interact with the Platform.
• Coordinating betting strategies across multiple accounts to exploit promotions or game mechanics.
• Attempting to access another user's account without authorisation.
• Harassing, threatening, or abusing q789 games staff or other users through any communication channel.
• Attempting to circumvent any responsible gaming restrictions applied to your account.

q789 games reserves the right to report suspected fraudulent activity or money laundering to relevant authorities in Pakistan and to cooperate fully with any resulting investigation.

q789 games is committed to promoting responsible gambling among all users. We recognise that while the majority of our players gamble for entertainment without harm, a minority may develop gambling-related difficulties. Our responsible gaming programme is designed to provide effective tools and resources to support those players.

Available responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account dashboard.
• Session Time Reminders: Configure alerts that notify you when your session has reached a specified duration.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform. Temporary exclusions may be set for periods of 1 week, 1 month, 3 months, or 6 months. Permanent exclusions are irrevocable for a minimum of 5 years.
• Reality Checks: Receive periodic pop-up notifications displaying your session time and net balance during gameplay.

All responsible gaming tools are accessible without contacting support — they are available directly within your account settings. Once a self-exclusion is applied, it takes effect immediately and cannot be reversed during the specified exclusion period, regardless of the circumstances stated at the time of reversal request.

If you are concerned about your gambling habits or those of someone you know, we strongly encourage reaching out to professional support services. q789 games customer support is available 24/7 via live chat, WhatsApp, and Telegram and can assist with activating any of the above tools.

All content on the q789 games Platform — including but not limited to text, graphics, logos, game interfaces, software, databases, and the compilation thereof — is the property of q789 games or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

• Reproduce, copy, distribute, or publicly display any part of the Platform without prior written consent.
• Modify, translate, or create derivative works based on Platform content.
• Use any q789 games branding, logos, or trade marks without express written authorisation.
• Extract or attempt to extract Platform data using automated means, including web scraping or data mining tools.

Any unauthorised use of q789 games intellectual property constitutes an infringement of our rights and may result in legal proceedings.

To the maximum extent permitted by applicable law, q789 games shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of profits, revenue, data, or business opportunity.
• Losses arising from Platform downtime, technical failures, or connectivity issues beyond our reasonable control.
• Losses arising from your failure to comply with these Terms.
• Actions or omissions of third-party payment providers, including Easypaisa, JazzCash, and participating Pakistani banks.

q789 games's total aggregate liability to you for any claim arising from your use of the Platform shall not exceed the value of funds held in your account at the time the claim arises.

Nothing in these Terms excludes or limits q789 games's liability for fraud, gross negligence, death, or personal injury caused by our proven negligence, to the extent such exclusion is prohibited by applicable law.

q789 games reserves the right to amend, update, or replace these Terms at any time. Where amendments are material — meaning they significantly affect your rights or obligations — we will provide reasonable advance notice via email to your registered address or via a prominent in-platform notification.

For minor amendments, such as clarifications, typographical corrections, or additions that do not substantially alter your rights, changes may take effect immediately upon publication on the Platform without prior individual notice.

The "Effective Date" displayed at the top of this document reflects the date of the most recent revision. It is your responsibility to review these Terms periodically. Continued use of the q789 games Platform following the effective date of any amendment constitutes your binding acceptance of the revised Terms.

If you disagree with any amendment to these Terms, you must cease using the Platform and contact support to initiate account closure, after which any eligible funds will be returned to you via your registered payment method.

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes and claims — shall be governed by and construed in accordance with applicable law. q789 games operates its Platform with the intention of serving players in Pakistan and complies with applicable requirements relevant to its operations.

Dispute resolution: In the event of a dispute between you and q789 games, we encourage you to first contact our customer support team via live chat, WhatsApp, or Telegram. The majority of account and payment disputes are resolved at this stage within 3 to 5 business days.

If a dispute cannot be resolved informally, q789 games operates an internal escalated complaints procedure. Submit a formal written complaint to our support email address. You will receive a substantive written response within 14 calendar days of receipt.

These Terms and the relationship between you and q789 games are intended to be fair, transparent, and in good faith. Our goal is to resolve any legitimate complaint quickly and to your reasonable satisfaction.