q789 games Privacy Policy — How We Handle Your Personal Data

This Privacy Policy applies to the q789 games platform ("q789 games", "we", "us", "the Operator") accessible at q789games.net. q789 games is an online casino and sports betting platform built and operated specifically for players in Pakistan.

When this Privacy Policy refers to "you" or "the User", it means any individual who accesses, browses, registers on, or uses the q789 games platform in any capacity.

q789 games acts as the data controller for all personal information collected through the platform. This means we determine how and why your data is processed, and we are responsible for ensuring it is handled in accordance with this Privacy Policy and applicable data protection principles.

The categories of personal data q789 games may collect and process include:

We do not knowingly collect sensitive personal data — such as health information, religious beliefs, or political opinions — unless it is directly relevant to a responsible gaming or self-exclusion request, in which case it is handled with additional care and limited access.

q789 games collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or submitting any form on the platform.
• Automated technical collection: When you access the q789 games platform, our servers automatically record technical data including your IP address, device identifiers, browser type, session duration, and pages visited. This happens whether or not you are logged into an account.
• Cookie and similar technologies: q789 games uses cookies and similar tracking technologies as described in Clause 7 below. These help us maintain your session, remember your preferences, and monitor platform usage for performance and security purposes.
• Payment providers: When you make a deposit via Easypaisa, JazzCash, SadaPay, Raast, or a Pakistani bank, we receive confirmation data from your payment provider sufficient to credit your account and match the transaction. We do not store full payment credentials beyond what is required for processing.
• Identity verification services: During KYC verification, we may use third-party identity verification tools to confirm your identity documents. The data processed by these tools is governed both by this Privacy Policy and by the relevant provider's own policies.

q789 games uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, manage your preferences, and maintain the security of your q789 games login.
• Payment processing: To process deposits and withdrawals in PKR via your chosen payment method, including Easypaisa, JazzCash, and Pakistani bank transfers.
• Game delivery: To provide access to casino games, live dealer tables, Jackpot Slots, Andar Bahar, Dream Catcher, Cockfighting, and all other platform products.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as described in the Terms & Conditions.
• Responsible gaming: To monitor account activity for signs of problem gambling, apply responsible gaming restrictions you have requested, and fulfil self-exclusion requests in a timely manner.
• Customer support: To respond to your queries, resolve account issues, and maintain records of support interactions for quality assurance.
• Legal compliance: To meet applicable legal obligations, including anti-money laundering (AML) requirements and age verification requirements.
• Platform improvement: To analyse aggregated, anonymised usage data that helps us improve platform performance, game selection, and user experience for players across Pakistan.
• Marketing communications: To send you promotional offers relevant to your gaming activity, where you have consented to receiving such communications. You may opt out at any time by contacting support or adjusting your account notification preferences.

q789 games processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, financial data, and account data is necessary to fulfil our agreement with you — the q789 games Terms & Conditions. Without this data, we cannot provide you with a functional account or process transactions.
• Legal obligation: Certain processing activities — including age verification, identity verification, and transaction record keeping — are required to comply with applicable laws. We are legally obligated to retain certain financial records and identity documents for defined periods.
• Legitimate interests: We process technical data and gaming data based on our legitimate interests in maintaining platform security, preventing fraud, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent for marketing will not affect your account access or platform functionality.

q789 games does not sell, rent, or trade your personal information. We may share your data with the following categories of third parties where it is necessary to deliver the platform service:

• Payment processors: Easypaisa, JazzCash, SadaPay, Raast, and Pakistani bank partners receive the payment data necessary to process your deposits and withdrawals. Each provider operates under their own privacy and data security standards.
• Identity verification providers: Third-party KYC verification services receive identity document information to confirm your eligibility and age during account verification.
• Game software providers: Licensed game studios whose products are available on q789 games may receive anonymised session data necessary to deliver and maintain their games on the platform.
• Fraud and security tools: We use third-party security and fraud detection tools that process technical data (such as IP addresses and device fingerprints) to protect the platform and its users.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies or regulatory bodies in Pakistan where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of q789 games, its staff, or its users.

q789 games uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device on subsequent visits and to maintain your session while you are logged in.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling essential cookies will prevent you from using the platform.
• Functional cookies: Remember your preferences (such as language settings and game display preferences) to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how users interact with the platform — which pages are visited most, how long sessions last, and which features are used — to help us improve the platform.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual access patterns linked to your session or device.

You can manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling non-essential cookies will not impair your ability to play games or process transactions, but may affect certain personalisation features.

q789 games retains your personal data for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, and for as long as required by applicable legal obligations.

Specific retention periods include:

• Account and identity data: Retained for the duration of your account's active status plus a minimum of five years after account closure, in line with standard financial record-keeping and anti-money laundering requirements.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of seven years from the date of each transaction.
• Gaming session data: Retained for a minimum of three years to support dispute resolution and responsible gaming monitoring.
• Support communications: Retained for a minimum of three years from the date of each interaction.
• Technical and security data (logs, IP records): Retained for up to 12 months from the date of collection, unless a longer retention period is required for an ongoing security investigation.
• Marketing consent records: Retained until you withdraw consent plus a reasonable period thereafter to confirm the withdrawal was properly actioned.

When data is no longer required, q789 games will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

q789 games implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the q789 games platform.
• Cryptographic hashing of passwords — your password is never stored in readable form.
• Encryption of personal and financial data stored in our databases.
• Access controls limiting which q789 games staff members can access personal data, based on the minimum necessary access principle.
• Regular internal security reviews and vulnerability assessments.
• Automated unusual login detection with immediate account notifications.
• Optional two-factor authentication available to all account holders.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. q789 games cannot guarantee absolute security against all possible threats, but we commit to acting quickly and transparently in the event of any security incident that affects your data.

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, q789 games will notify affected users within a reasonable timeframe once the breach has been identified and its scope confirmed.

As a user of the q789 games platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat, WhatsApp, Telegram, or email.